Shipping policy

UK delivery

We post orders on Mondays and Thursdays. Anything ordered after 12 noon on a posting day goes out on the next one, and everything is dispatched within 72 hours of payment.

Delivery within the UK is £3.95, and free on orders of £60 or more. Parcels are sent by Royal Mail and usually arrive three to five working days after dispatch. If your order has not reached you within seven working days, email hello@kelvinapothecary.com and we will chase it for you.

Delivery to the Channel Islands and the Isle of Man is £4.50, and free on orders of £60 or more.

Bank holidays, Saturdays and Sundays are not working days.

Click and collect

Collection is free. Choose Kelvin Rooms at checkout and we will email you as soon as your order is ready to collect from the shop at 39A Otago Street, Kelvinbridge, Glasgow G12 8JJ.

International delivery

We do not ship to the European Union.

We ship to the United States, Iceland and Norway at a flat rate of £19, and to a small number of other countries at £35. Customs charges and import duties are set by the destination country and are the customer's responsibility, so please check what your country charges before ordering. Where the cost of shipping is unreasonable we reserve the right to cancel the order and refund it in full. If you would like a quote before you buy, email hello@kelvinapothecary.com.

Delivery information

If you give the carrier an instruction to leave your parcel somewhere else, with a neighbour or in an outbuilding for example, we cannot take responsibility if it then goes missing.

We do not deliver to PO Boxes, lockers or parcel collection points. If you enter one as your delivery address we cannot take responsibility for a parcel you do not receive.

Delivery addresses are entered by you at checkout, so please check yours carefully. If an incorrect address is entered and the parcel is delivered, we cannot resend the order. If it comes back to us, we can resend it once the cost of redelivery is covered.